What to ask, and what to listen for, when your organization buys AI from a major provider. Prepare before the conversation, log what you hear during it, and come out with a decision and a contract checklist.
Three moves
1
Before
Read what the provider has already published, name your non-negotiables, and send the factual questions ahead in writing.
2
During
Spend your time on the push prompts and the deflections — that's where a live conversation earns its keep.
3
After
Weigh what you heard, reach a decision, and check every “get it in writing” against the provider's actual terms.